Practice Manager

Phoenix, Arizona

Are you an experienced veterinary leader who thrives on building strong teams, creating operational excellence, and partnering with ownership to drive success?

We are seeking a Practice Manager to lead the day-to-day operations of a well-established, AAHA-accredited small animal hospital in the Phoenix area. This is an opportunity to join a highly respected practice with a tenured team, a strong reputation in the community, and ownership that is deeply invested in the long-term success of the hospital, its employees, and its patients.

The ideal candidate is a confident, collaborative leader who can balance people, processes, and business performance while fostering a positive, accountable, and supportive workplace culture.

About the Practice

We are a privately owned, multi-doctor small animal hospital dedicated to providing exceptional medical care and outstanding client service. Our team is passionate about creating a positive experience for patients, clients, and employees alike. We believe that strong leadership, clear communication, and a commitment to continuous improvement are essential to long-term success.

What You'll Do

Leadership & Team Development

• Lead, coach, and support a team of veterinary professionals
• Foster employee engagement, accountability, and professional growth
• Assist with recruiting, onboarding, training, and retention initiatives
• Conduct performance coaching and support team development
• Partner with ownership to maintain a positive, collaborative culture

Hospital Operations

• Oversee daily hospital workflow and operational efficiency
• Manage staffing schedules and resource allocation
• Ensure exceptional client service standards are consistently maintained
• Identify opportunities for process improvement and operational excellence
• Support implementation of hospital initiatives and strategic goals

Financial & Business Management

• Monitor key performance indicators and hospital performance metrics
• Assist with budgeting, expense management, and operational planning
• Partner with ownership on strategic initiatives and growth opportunities
• Support inventory management, purchasing, and vendor relationships
• Help drive profitability while maintaining high standards of patient care and client service

Client Experience

• Champion a culture of exceptional customer service
• Address and resolve client concerns professionally and effectively
• Ensure clients feel welcomed, informed, and valued throughout their experience

What We're Looking For

• 3+ years of veterinary practice management experience preferred
• Strong leadership and team development skills
• Experience managing staffing, scheduling, and employee performance
• Excellent communication, conflict-resolution, and coaching abilities
• Strong organizational and problem-solving skills
• Financial acumen and experience working with practice metrics preferred
• Ability to collaborate effectively with both hospital leadership and ownership
• A positive, solutions-oriented mindset and a desire to help teams succeed

What Makes This Opportunity Different

• Privately owned veterinary hospital with engaged ownership
• AAHA-accredited practice committed to excellence in patient care
• Fear Free-focused culture
• Established client base and strong community reputation
• Tenured team with a collaborative work environment
• Opportunity to influence hospital operations and future growth
• Leadership team that values communication, transparency, and partnership

Compensation & Benefits

• Salary: $70,000 - $90,000 annually, commensurate with experience
• Bonus opportunity available
• Medical insurance with substantial employer-paid contribution
• Dental and vision insurance options
• Paid Time Off (PTO)
• 401(k) with employer match
• Continuing education and professional development support
• Employee pet care benefits